GRAND INTERNATIONAL ACADEMY
Professional Training & Certifications
Our experience subject matter experts and trainers at Grand International Academy (GIA) have been delivering customised training programmes for our clients across the region for the past 20 years. They have established themselves as innovation leaders in the development and delivery of industry-based trainings skewed towards meeting our customer’s training needs.
We are committed to support our partners and potential clients to continue delivering programmes to upskill their employees with our customised contents and learning solutions. We aim to continuously support our clients to improve and enhance their productivity and efficiency at work place with an impactful employee engagement requirement.
Our training programmes are entitled to HRD Corp claimable and our trainers are certified by HRD Corp. As for certification, all our training programmes are endorsed and validated for certification by UNIMAS Business School, Universiti Malaysia Sarawak.
GIA will continue to aspire to keep providing the best training solutions to our clients to ensure their satisfaction in engaging us. Please contact or call us for your personalised training solutions, we will be more than happy to provide you our training solutions.
Overview
GIA-001 Certified Process Quality Specialist
4 days
The program imparts on how to improve the quality of work. Whether you are producing deliverables as part of a project or operational team, an effective quality management and quality assurance process will be beneficial. By implementing this Process Quality Management approach. The participants can be rest ensured that their team's outputs meet the expectations of their customers.
GIA-002 Customer Centricity
2 days
This program provides you with the understand of what is happening in the market today, why it is important to become customer centric and what do you need to do to build your business into a customer driven organization.
GIA-003 Project Management Essentials
3 days
The training programme is designed to organise and manage both people and resources in order to meet targets, optimise efficiency, guarantee quality of work and implement time management and productivity systems. Participants will understand key project management themes, including people and business management and budgets; and applying these skills at workplace effectively. Participants will explore how leadership skills, clear communication, and a systematic approach to risk management and problem-solving are important essentials in delivering a good project management.
GIA-004 Enhanced Security Management for Managers
2 days
In this training programme, participants will be exposed to various techniques involved management of manpower resources related to security forces along with some basic leadership skills. Understanding some of the physical protection systems currently used in the industry and some new future trends. Case studies on crisis management with systematic incident investigation techniques are also shared in the training session. An overview of ISO 3500, risk-based vulnerability assessment and enterprise security risk management strategies are also discussed.
GIA-005 Mastering Sales Using NLP & TLT
3 days
This course is an unconventional program using Neuro-Linguistic Programming (NLP) and Time Line Therapy™ (TLT) that converts selling into a simple to execute steps for anyone that leads to leaping sales performance. This course is added with current flavor of "rejuvenation", the much-needed recipe for the post-COVID-19 pandemic era.
GIA-006 Empowering Leaders Using NLP & TLT
2 days
This course has accelerated the journey of many people from around the world just like you and your team to be high-performing leaders. Neuro Linguistic Programming (LP) together with Time Line Therapy are proven effective methods since 1980s for improving business skills to achieve what is wanted in business.
GIA-007 Projecting A Professional & Confident Corporate Image
2 Days
An individual’s ability to project a confident positive image and communicate effectively in an organization will result in higher productivity and performance, better interpersonal relationships with co-workers, and increased job satisfaction, not to mention, leaving a positive and powerful lasting impression on clients and customers.
GIA-008 How to Communicate with
Tact, Poise & Diplomacy
2 Days
This training offers the easiest, most effective way to build essential communication skills. In today’s highly competitive business environment, effective, diplomatic communication is a skill that must be mastered if you intend to get ahead and stay there. How to Communicate with Tact, Professionalism, and Diplomacy is a powerful workshop that combines all facets of on-the-job interpersonal communication. You learn the powerful techniques, tools, and strategies that will make the most significant impact on your effectiveness.
GIA-009 Workplace Stress Management
2 Days
Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. This workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. They will also understand what lifestyle elements they can change to reduce stress.
GIA-010 Fundamentals of Performance Management
2 Days
Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. It will help close any gaps that exist in an employee's skill-set and make them a more valuable employee through feedback and coaching.
GIA-011 Change Management
2 Days
People in charge of a change management process must consider a variety of areas such as organisational change, persuasion, how to communicate the need for change, how to gain momentum, how to overcome resistance to change and how to deal with powerful resisting stakeholders to succeed more so in this era of digital transformation. This course is designed to help the participants familiarise themselves with these topics so they can be prepared to handle them when designing or executing a change management programme.
GIA-012 Effective Workplace Management Skills
2 Days
As the sophistication of business and industry grow, so does the sophistication of Manager roles. If once Managers are expected to play their roles effectively in a narrowly defined management function, today they are expected to carry an ever-increasing array of responsibilities. This training will provide an excellent foundation in all skills and behaviors required to be an outstanding Managers. Managing the process and workload is just not enough nowadays. Instead, the modern Managers need to be able to motivate their team, be able to manage change, deal with difficult people, and manage performance. They also need to be a coach and develop their staff for success.
GIA-013 Creative Thinking Skills
for Problem Solving
2 Days
The significant progress in technology has increased our communication globally and this has made the environment highly competitive. To survive in this competitive market, people need to do everything they can to stand out and win or risk falling to the bottom. Those who innovate and use creativity in their roles in just about any job stand to succeed while others may overrun those who do not. Creativity is a skill and can be mastered and channeled towards specific goals with incredible results. This course attempts to teach people how to be creative using a specific set of tools and techniques in problem solving and decision-making.
GIA-014 Essential Leadership Skills
2 Days
What does it take to become an effective leader? Is leadership a natural talent or an acquired skill? Is management the same as leadership? This course offers effective skills and practical solutions for successful leadership and allows you to take full advantage of these acquired skills once back at work. How does this course help you? Inspiring your team, Assessing the needs of stakeholders, Spotting the trends quickly and effectively, Influencing the key people, increasing team creativity and Managing risks.
GIA-015 Management Skills for Supervisors
2 Day
For most people, the required skills for supervising others do not come naturally which means they need to learn and apply this new skill systematically. This course is designed to help delegates gain confidence in supervising others by knowing what areas they need to consider when leading people. It is ideal for those who are new to the supervisory role or those who have been leading but now want to improve their management skills by going through a formal training and tap into established methodologies on supervision and interpersonal skills.
GIA-016 Customer Service Skills and Care
2 Days
Knowing how to deal with customers in difficult situations, how to respond to their requests or concerns or simply providing a positive and memorable experience for your clients helps you and your company to rise above the competition. Customer service is a skill, which can be learned and mastered through practice and persistence.
This course introduces delegates to the core principles of customer services. By employing these values and adopting the correct attitude, delegates will be able to handle the vast majority of customer interactions with ease no matter how unusual or complicated they are.
GIA-017 Handling Customer Complaints
1 Day
Complaint handling is an essential and useful skill. Whether it is your customer who is complaining, or your client, supplier or even your colleague, you have a great opportunity to see yourself from another’s point of view. This feedback can prove to be invaluable and the handling of such criticism can do wonders for the image and productivity of your business. It is often said that the way you handle a complaint is far more important than the solution you provide. There is also an increased likelihood for your customers to spread the word and let others know about your great service.
GIA-018 Effective Interpersonal
Communication Skills
1 Day
This workshop help delegates to up-skill themselves by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
GIA-019 Anger Management Skills
1 Day